Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the estimated delivery time for my order?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 10-14 days depending on your location.
Do you offer international shipping?
Currently, Tulips ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Are your textiles and fabrics sustainably sourced?
Yes, we prioritize eco-friendly materials. Our linens and cottons are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under ethical conditions.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.